Uksc Operations Manager Lisboa Lisboa, Lisboa, Portugal Job Description:Job Type:PermanentBuild a brilliant future with Hiscox.HISCOX is an international insurer specialized in the market of luxury goods & property, and end professional insurance. As experts in risk, we give people and businesses the confidence to realise their ambitions. With operations in 34 offices across 14 countries, we have a very international staff and encourage a culture that fosters inclusion and collaboration, offering exciting opportunities for personal and professional growth.In our Lisbon office, where this role is located, we support Europe, UK and Group functions and we have the privilege of employing approximately 500 exceptional professionals representing 29 diverse nationalities. Despite our central location within the city, we recognize the importance of maintaining a healthy work-life balance. As part of our commitment to our employees' well-being, we provide a 35-hour workweek along with the option for a hybrid working schedule.The Role & The PersonLead the UKSC in delivering operational excellence to our customers and our business. Your key responsibilities and traits breakdown as follows:A leaderYou will be leading a large function. You will be directly managing team leaders and be ultimately responsible for motivating team members and the overall function to deliver a world-class standard of service.You will be:Passionate developer of people, along with proactively managing performance issues.Strong communicator and influencer who will work with different stakeholders and manage conflicting priorities.Able in managing and motivating people through change.A team player committed to adding value to your peer group located in the UK.Operational excellenceYou will be responsible for setting the standards and delivering against them. You will build an environment where quality and service for our customers is at the heart of daily operations, ensuring there is the right governance and reporting in place to protect this.You will be:Collaborative with business leaders in developing the right measures and metrics to drive the function forward.Obsessed with service for customers, and passionate in upholding and improving standards.Experienced in identifying, analysing and making decisions from this data to drive these standards.Maximising efficienciesAs a large business function, efficiency is key. You will be responsible for challenging conventions, sponsoring efficiency/automation initiatives, and ensuring strong reporting is in place.You will be:Statistically minded, with proven operational strategy experience.Experienced in resource, capacity and utilisation planning.Able to sponsor and deliver the right operational or technical initiative to give the biggest impact for your function.Operational managementYou will need to be risk-aware, ensuring risk management procedures and frameworks are in place. You will manage unforeseen operational issues quickly and effectively. You will make sure processes and procedures are up to date, being followed, and hitting required regulatory and conduct standards.You will:Be structured, logical, and clear.Be able to prioritise, adapt, and calmly react to emerging risks and issues.Have a good understanding of insurance services and their regulators.As the first person in the role, it is a fantastic opportunity to build it from the ground up and really make it your own.Person Specification:Must haves:Ability to juggle lots of work and changing priorities at once.Experience of managing stakeholders at all levels and be able to prove you can bring people with you.Experience in leadership of diverse teams.Be an excellent judge of character.Advantageous but not essential for the right person:Experience in the insurance or financial services industry.Experience of managing managers.Strong change background.Experience of using process improvement techniques.Key competenciesYou should be dynamic, quick-thinking, resilient, able to cover a breadth of tasks/topics, a fantastic communicator, show drive, and demonstrate potential to be an inspirational leader.Work with amazing people and be part of a unique culture.
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