Ukrainian Customer Advisor For A Video Game Brand - Lisbon, Portugal

Ukrainian Customer Advisor for a Video Game Brand - Lisbon, PortugalDo you want to be part of a team whose motto is Play Has No Limits?Are you Ukrainian native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in the sunny and happy Lisbon? So we have the perfect opportunity for you!Your future project: join our Ukrainian Customer Support team.Our client is a world market leader gaming brand of home video game consoles and production company.As a customer service specialist in this project, your daily responsibilities will include:Respond efficiently and effectively to all customers' enquiries within given timescalesDevelop and maintain a full technical knowledge of the client's products and servicesDeal with all correspondence as requested/requiredAccurately log all calls and in line with proceduresResponsibly maintain and update all job-related administrative formsBe able to recognize when a problem/query should be transferred to another department or a more senior member of staffTo succeed in the role, you will need to have:Native or Proficient level of Ukrainian (C2)Proficient level of English (C1)Previous experience in Customer Service preferredA calm, cool and level-headed attitude in every situationExcellent self-organizing skillsA proactive approach and willingness to work on own initiativeAbility to work under pressure, in order to achieve deadlines and KPI'sAbility to adapt to a continuously changing environment and proceduresKnowledge of Microsoft Office Pack (Word, Excel)Must hold EU citizenship or a valid work permit for PortugalAvailability to work from our site in Sete Rios (Lisbon)Go further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply today!Watch this video to get a sneak peak of the job in action
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