Turkish-Speaking Customer Care agents to LisbonAre you passionate about online Advertising and new technology and would you like to join one of the leading tech companies?Facebook has reinvented social interaction and is one of the most known networking companies, with millions of users every day.About our ClientIs a worldwide leader in Customer Experience Management and shared services for international markets. With over 10,000 employees, from 84 nationalities, they are providing services in 35 languages. The team is characterized by its versatility and internationality, their employees from around the world bring in a wide variety of experiences and skills. As a dynamic team, they are committed to the success of their partners and dedicated to providing outstanding performance for the customers to every extent.About the job:Become a member of our client's marketing support team and support the market leader's clients in implementing excellent marketing strategies. As an Advertisers Support, you will support advertisers, helping them to grow in an innovative and fast-paced environment. Advertisers and agencies contact us to request post-sales assistance and/or troubleshooting guidance using this service. Thus, your main purpose is to improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform and helping them to use its tools and features. As a member of our team, you will assist customers after they bought ads placements or used products. You will be part of a motivated and multilingual support team.Part of your daily activities will be:Provide support to small and medium-sized businesses (SMBs) across multiple channels – chat (live channel), email and phone (Outbound calls are mandatory for emails and highly recommended for chat, to ensure the query has been solved in a timely manner), both in Turkish and English;Provide pre and post-sales support for all self-service products;Provide product and tool support to improve clients' experience;Identify trends and solve problems facing multiple SMB clients.Requirements:Native written and speaking Turkish level + B2 EnglishProblem-solving skillsService-mindedFor sales and marketing positions: previous experience in these fields is required.Eligible to work in Portugal: Valid work permit or EU passport. *The company does not support visa sponsorship!*Offer:Relocation package:Private room in shared apartment (no smoking, no pets, no guests after 22:00h)Flight ticket to Lisbon refunded after 9 monthsPick up at the airportSupport with legal administration, getting phone number, bank accountPrivate health insurance after 6 months1 annual flight ticket to visit your home country within EuropeExcellent work opportunity in a leading multinational companyStable work and career progressionSports activities and organized eventsFree language coursesFixed over average salary + bonus if applicable
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