Are you fluent in Turkish and passionate about providing exceptional customer service? Join our team in Lisbon as a Turkish-Speaking Customer Advisor, specializing in email support. With a focus on assisting Turkish-speaking customers, this role offers the opportunity to utilize your language skills while working in a dynamic and supportive environment. Enjoy competitive compensation, comprehensive benefits including health and life insurance, and ample opportunities for career growth and development.
Responsibilities:
Email Support Excellence: As a Turkish-Speaking Customer Advisor, your primary responsibility will be to provide timely and professional email support to customers. Respond to inquiries, address concerns, and resolve issues promptly and accurately, ensuring a positive customer experience with every interaction.Language Proficiency: Fluent in Turkish and with a minimum B2 level of English proficiency, you'll effectively communicate with Turkish-speaking customers while also collaborating with English-speaking colleagues and stakeholders as needed.Customer Satisfaction: Strive to exceed customer expectations by delivering personalized and empathetic support. Understand customer needs, anticipate their concerns, and provide tailored solutions to enhance satisfaction and loyalty.Problem-Solving: Utilize your analytical skills and product knowledge to identify and resolve customer issues efficiently. Collaborate with internal teams to escalate complex cases and ensure timely resolution.Quality Assurance: Maintain high standards of quality in all email interactions, adhering to company guidelines and best practices. Continuously evaluate and improve email response processes to optimize efficiency and effectiveness.
Benefits:
Competitive Salary: Receive a competitive salary package commensurate with your skills and experience, recognizing your valuable contribution to the team.Health and Life Insurance: Enjoy peace of mind with comprehensive health and life insurance coverage, ensuring the well-being of you and your loved ones.Career Growth Opportunities: Take advantage of opportunities for professional development and career advancement within the company. Access training programs, mentorship initiatives, and promotional pathways to support your growth and success.Dynamic Work Environment: Thrive in a dynamic and inclusive work environment, where teamwork, collaboration, and innovation are encouraged and valued.Work-Life Balance: Benefit from a healthy work-life balance with regular working hours and the option for flexible scheduling when needed.Professional Development: Engage in ongoing training and development initiatives to enhance your skills, knowledge, and expertise in customer service and email support.
Qualifications:
Fluent in Turkish (both spoken and written) is essential.Minimum B2 level of English proficiency is required.Previous experience in customer service or email support is preferred.Strong communication skills and the ability to empathize with customers.Excellent problem-solving abilities and attention to detail.
Join Our Team:
If you're a Turkish-speaking customer service professional seeking a rewarding career opportunity in Lisbon, apply now to become our Turkish-Speaking Customer Advisor. Experience competitive compensation, comprehensive benefits, and a supportive work environment as you embark on a fulfilling career journey with us!
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