Are you a Turkish language virtuoso? We're in search of an exceptional individual to join us as our Customer Success Specialist Maestro!
About Us:
We specialize in creating exceptional customer experiences that elevate brands globally. By leveraging insights and advanced technology, we design seamless journeys that exceed expectations and promote sustainable growth. Whether you're a startup or an established leader, we are your dedicated partner for success, ready to tackle any challenge and guide you along the way.
Role Overview:
As a Customer Support Specialist, you will provide outstanding service to our clients, addressing inquiries and resolving issues efficiently via phone, email, and chat. Collaborating with internal teams, you will enhance the customer experience and improve our support processes. This role allows you to make a significant impact and ensure high customer satisfaction.
Key Responsibilities:
Address escalations from customer-facing colleagues and manage complex online order fulfillment issues.
Ensure quick and effective problem resolution from order placement to item delivery.
Collaborate with partners to resolve issues, minimizing customer involvement in complex situations.
Conduct thorough investigations to inform decisions that affect customer and partner relations.
Provide timely updates to customers via phone and email regarding progress in issue resolution.
Perform detailed tasks in SAP to ensure accurate record-keeping and compliance with protocols.
Qualifications:
Native in Turkish
B2/C1 proficiency in English
Portuguese Residency Card or EU Citizenship
Why Join Us:
Attractive Salary: We offer attractive compensation packages that reflect your skills and experience, ensuring your hard work is duly recognized and rewarded.
Meal Allowance: Enjoy the benefit of a meal allowance to cover the cost of your meals during working hours, ensuring that you can stay fueled and focused throughout the day.
Health and Life Insurance: Comprehensive coverage, reflecting our commitment to your well-being.
Remote Work Environment: You'll be part of a collaborative remote team, fostering effective virtual communication and synergy.
Ready to embark on this customer support adventure? Submit your application today, and we will get in touch with you!
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