Trust & Safety Investigator - Legal Support Hybrid
About Us
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Available Locations: Lisbon, Portugal
We are looking for a thoughtful, detail-oriented team member to join our global Trust and Safety Legal Support Team. In this role, you will address legal requests seeking customer information and perform account reviews to assist in combating abuse in line with Cloudflare's Terms of Service.
Responsibilities:
Be part of a world class globally-distributed team.
Help administer efficient and compliant handling of legal requests, including but not limited to requests for information (subpoenas, court orders, etc) from law enforcement and government officials and in response to third-party civil matters.
Be responsible for performing operations seamlessly and timely Service-Level Agreement (SLA) delivery along with maintaining a high level of quality and accuracy.
Partner with cross functional teams including Public Policy, Legal, and Product Engineering teams to ensure our policies and processes are carried out in a scalable fashion.
Deal with sensitive content and emotionally charged escalations with tact and a calm demeanor.
Participate in a rotating weekend coverage duty.
Requirements:
5+ years of legal support experience processing requests for user information, legal documents, or other relevant background experience in Legal or Trust & Safety.
Demonstrate working knowledge of DNS and how the Internet works.
Experience managing sensitive content and emotionally charged escalations with tact and a calm demeanor.
Strong written and verbal communication skills, attention to detail and ability to manage multiple projects and tasks to completion.
Comfortable navigating ambiguous matters.
A great attitude and team player.
Bonus Points:
Experience with the global legal considerations related to legal requests seeking customer information.
You've interacted with law enforcement officials and agencies.
Hands-on experience with Cloudflare's products and services.
What Makes Cloudflare Special?
We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Sound like something you'd like to be a part of? We'd love to hear from you!
This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.
Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.
Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
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