Trilingual Customer Advisor For A National Airline Company

Join our client's team as a Customer Service Representative for one of Portugal's leading airline companies, founded over 70 years ago and renowned for connecting Portugal with the world.
You'll be part of a friendly team, providing top-tier assistance to airline customers.
Requirements: Fluent in spoken and written European Portuguese, with C1 proficiency in Italian and B1-B2 proficiency in English Available to work onsite in Lisbon on a rotational basis Able to start on short notice (project training starts on November 18) In possession of EU passport or a valid residence card for Portugal Your Responsibilities: - Provide exceptional customer support via phone and email in Portuguese.
- Resolve customer issues and answer questions related to airline services and products.
- Assist with inquiries regarding the frequent flyer program.
- Manage customer processes, including updates on ongoing cases.
- Log all customer interactions accurately in the system.
- Handle offline tasks, including forms, emails, and tickets.
- Meet or exceed productivity targets.
- Escalate any critical customer issues when necessary.
Work Schedule: - 40 hours per week, rotating shifts from Monday to Sunday.
- Enjoy a modern work environment at the TP Tejo building, conveniently located near Oriente Metro Station in Lisbon.
Training and Onboarding: - Training Duration: Approximately 20 working days, 8 hours/day.
- Comprehensive training covers customer service skills, product knowledge, and system usage.