.Experience the power of a game-changing career Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. If you're looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement. Career growth and personal development We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What you will do in this role As a Customer Service Representative, you will: Engage with customers to provide technical support and guidance on Jewelry products through inbound calls, chats or emails. Identify opportunities to recommend complementary or higher-end products. Utilize sales techniques to enhance the customer's purchase experience. Review requests, make appropriate decisions, and process accordingly. Work on continuous improvement for customer satisfaction. Drive revenue growth by identifying and closing sales opportunities with potential and existing customers. Stay updated on the latest jewelry trends, new arrivals, and product specifications. Provide detailed and accurate product information to customers. Build and maintain strong, long-lasting customer relationships. Your qualifications Concentrix is a great match if you: Are trilingual. You have a high level of European Portuguese, Spanish and English (written and oral) (C2) Have excellent writing and communication skills coupled with empathy and team spirit Have the ability to upsell and cross-sell products effectively and like to achieve goals Are familiar with e-commerce platforms Have experience in customer service is advantage If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role
