Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers´ journeys a success!
Tasks Your responsibilities and impact as a Customer Service Agent in the travel industry will be: Booking management (altering, canceling or creating new reservations) via phone, email, and chat. Assisting clients via inbound calls in the after-sales process by answering inquiries regarding reservations and attending potential requests. Managing the reservations back-office (ticket issuing, modification and cancellation of reservations). Requirements Skills, qualifications and interests you need to succeed in this role: A native level of German and a good level of English. Enthusiasm for traveling and the tourism industry. Knowledge of the value and impact that a good customer experience can create. Being an attentive listener, comfortable and skillful at communicating with people. Being energetic, innovative and working proactively at a fast pace. Excitement about intercultural communication and the expatriate lifestyle. Living in or willing to relocate to Lisbon for an international career and life experience. Having a valid Portuguese work permit (required). Benefits What's in it for you? Salary of 1235€ per month (x14 per year) + 150 € bonus/month. 6 € meal voucher per work-day. Full-time job (40h/week), Monday-Sunday (Rotative shifts Mon-Sun; 8 AM – 10 PM). A stable job and opportunities to grow within the company. 12-months contract from the first day of training (training is paid 100%). Financial help for relocating candidates. A family-style working environment, while benefiting from an international and multicultural company. Opportunity to work for Top companies on the market. Private health insurance from the beginning. 30 days of probation period. Your Future Company: This fast-growing multinational company has more than 50,000 employees helping over 500 globally acknowledged brands to provide a first-rate customer service experience. Combining technology with a human touch, they have achieved a worldwide presence and credibility in the outsourcing scene. They are welcoming new talents to join them in their office in Lisbon.
What should you expect from living in Lisbon? A colorful city view and a rich cultural history. Pros of living in a European capital on a budget. Delicious Portuguese cuisine and famous cafe culture. Friendly people, good vibes and a happy-go-lucky urban life. Warm climate all year and a sunny beach life next to the Atlantic. A large English-speaking local community and international environment.
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