Travel Consultant (Italian or Spanish) - Hybrid/RemoteLocation: Lisbon, PTDepartment: Travel ExperienceAt Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission!As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a best-in-class customer experience.What You'll Do:Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.Maintain extensive supplier, destination and system knowledge.Make quick and accurate analyses of customer needs, persona and level of urgency.Provide accurate information for hotel, flight, car and rail bookings, as required.Support users with self-service of the Navan platform and app where possible.Respond to customers within SLA expectations and requirements.Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.Adhere to attendance policy and complete all assigned training.Meet individual performance metrics in support of the organization and company business objectives.What We're Looking For:3+ years of experience in Travel, covering all supplier products i.e air, rail and hotel.2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory.Fluency in Italian OR Spanish plus English is mandatory.Customer Service experience within a contact center or customer-facing role.Tech Savvy.Reliable and flexible.Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.An empathetic disposition with the ability to maintain a professional attitude at all times.An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.A skilled communicator with excellent verbal and written communication.Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses.At Navan, we're never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you'll have the resources, tools, and training you'll need to do the best work of your life.Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs.Workplace PolicyNavan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. Navan invests in global office spaces — in the US, Germany, France, Spain, and the UK, among others — that feel welcoming and offers perks such as lunches and happy hours to create a strong team environment to help you do your best work. We operate on a hybrid working model, which we define as three days a week in-office.Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring.AccommodationsNavan complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law. Navan will reasonably accommodate qualified individuals with a disability in connection with applications for employment as required by law.
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