Travel Care For Expedia - Italian Speaker

Your Role
We're supporting some of the most well-known brands in the online travel industry from our Contact Center in Lisbon, Portugal. We help travelers to easily research, plan, book and experience their holidays or business trips, wherever they may be.
Our Client
Expedia is one of the leading online tour operators worldwide. Striving to be the absolute best in customer care and customer satisfaction, Expedia has many partner companies such as hotels.com and hotwire united over the past years, offering a variety of solutions for all the needs of travelers. Together with its affiliates, Expedia is responsible for over 100 locations in more than 60 countries.
Responsibility

Assist customers while online booking of hotels, holiday packages and other travel-related services;
Telephone booking of services / sales (for incoming customer calls only);
Provide helpful and effective service for both "in travel" and "post travel" concerns;
Assist customers with questions regarding payment, changes, cancellation or any other concerns.

Your Profile

Native level of spoken and written Italian (mandatory);
Good level of English (minimum B2);
Passionate about traveling;
Familiarity with the travel industry (popular destinations, airlines, hotel chains);
Contact Center experience is a plus;
Good working knowledge of computers, MS Office and common internet applications;
Excellent communication skills and interpersonal skills.

Our Offer

Excellent work opportunity in a leading multinational company;
Stable work and career progression;
Intensive training and integration phase;
Fixed-term, renewable employment contract;
Long-term career opportunities;
Health Insurance since day one in the company;
Annually complementary return flight to your home country (within Europe);
Possibility to live in one of our apartments;
Free organized sport activities and events.

Teleperformance Portugal
Teleperformance Portugal is one of the 25 best companies to work for in Europe. This recognition was assigned by Great Place to Work Institute. TP was also distinguished as Best and Largest exporter and Best Contributor to Employment in Portugal, by Exame magazine!
With more than 12,000 employees, from 111 nationalities, our team provides services in 35 languages. We are a multicultural, highly skilled, and deeply knowledgeable team. Teleperformance Portugal has a wide range of integrated omnichannel solutions, technology, and the highest security standards in the market.
Whoever you are, wherever you are from, join us and find your place at Teleperformance Portugal.

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