Your responsibilities and impact as a Customer Service Agent will be:
Booking management (altering, cancelling or creating new reservations)
Assisting clients via inbound calls in the after-sales process by answering inquiries regarding reservations and attending potential requests
Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)
Skills, qualifications and interests you need to succeed in this role:
The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job.
A native level of German and a good level of English
Enthusiasm about traveling and the tourism industry
Knowledge of the value and impact that a good customer experience can create Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace
Excitement about intercultural communication and the expatriate lifestyle
Living in or willing to relocate to Portugal for an international career and life experience
Having a valid Portuguese work permit (required).
What's in it for you?
Type of contract: yearly or 6 months contract, renewable
Working hours: full time (40h/week) on rotating shifts between 7am and 9:30pm
Salary conditions (*) – 2 options
Including free accommodation (shared flat, all bills included): 1080€ gross/month
Excluding accommodation: 1450€ gross/month
For international candidates:
Reimbursement of your initial flight expenses
Airport pick up
Yearly two-way flight ticket back to your home country (within the EU)
Help with paperwork, opening bank account, etc. upon your arrival
Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
Real career opportunities in different career paths
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you!