Translation Project ManagerLisboaLisboa, Lisboa, PortugalJob Description:Acolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a network of +20,000 linguists around the world.At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed. Joining Acolad means a unique opportunity for professional development through a collaborative global environment that promotes talent and creativity. We are continuously looking for new talent (like you!) to support our mission to drive growth and innovation across some of the world's leading brands.We are currently looking for a Translation Project Manager to join our team in Lisbon, Portugal.As Translation Project Manager you will be responsible for the day-to-day management of customer translation orders according to customer requirements and Acolad standards. You will be a part of our Production Team and will work on deliveries for a portfolio of customers.Responsibilities:Day-to-day management of translation quotes & orders according to customer requirements and group standards.Close collaboration with customers, account managers, and translators/linguists.Process improvement and linguistic quality optimisation.Organisation and monitoring of overall workflow processes and timelines including service delivery (quote, translation, revision, review, and other linguistic services).Monitoring of Service Delivery related KPIs, e.g., adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints.Requirements:University Degree in the field of translation or language/communication studies or equivalent.3 years experience in service/project management or in similar roles/businesses (preferably related to Language Services).Outstanding communication skills. At ease working by phone, web meetings, etc.Strong organisational skills in order to meet tight deadlines and organise heavy workloads or complex project situations.Experience managing customer relationships.Autonomy, strong team spirit, and proactive attitude.Ability to prioritise tasks and workload.Fluent French and English speaker.Benefits:Meal allowanceHealth insuranceTransport allowanceSeniority daysHybrid work - 3 days at the officeInternational environment with multicultural teams and professional development and growth opportunities.
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