JOB SUMMARY: This person will lead multi-disciplined project teams as part of the Global Transition Team (GTT) organization to ensure overall success of projects and programs supporting strategic business in Global Workplace Solutions (GWS). This work is predominantly mobilizing new client accounts and expansion/transformation of existing accounts. This individual will provide ongoing leadership and direction for these projects by facilitating planning sessions and client meetings, assessing risk, implementing mitigation plans and communicating with key decision-makers.
This role may also involve deputising for the EMEA Transition Director – supporting the EMEA GTT team and wider transition community; representing EMEA GTT in meetings with key stakeholders and partners, and working with the Sales & Solutions team on bid preparation and presentations.
KEY RESPONSIBILITIES: Accountable for transition success and primary point of contact for client on global and/or regional projects.Responsible for setting and driving transition objectives and performance indicators; work with Program Manager to drive timely completion of all transition milestones.Escalation point for core and extended project team. Recognize, apply, and capture lessons learned throughout the process.Responsible for hand-off to Account Team and assists with Stabilization.Occasionally participate in pursuit process, representing qualifications of the GTT Team.Support the client pursuit process, including solution and transition strategy development and presentations as needed.Lead transition planning efforts post-award prior to Kickoff, including team mobilization.Lead the core and extended transition team to ensure all transition commitments are met and delivered in the agreed timeframe following the GTT transition process.Manage and strive to control the transition budget, forecast any deviation, and provide required reporting.Lead the Go Live strategy and "war room" to ensure successful Day 1.Ensure contract obligations are met and transition deliverables are satisfied using the GTT best practices, tools and processes.Manage project closeout process including Transition Improvement Process (TIP) completion and operational handoff to account leadership.ESSENTIAL SKILLS: Able to understand current processes and can proactively explore new ideas to increase quality, efficiency, effectiveness, and lead others through process improvements.An expert in presentation, oral communication and written response.A change leader, able to drive improvements across the organization partnering with stakeholder groups across all of GWS.Understands impacts and cascade effects of managing time and expenses; understands transition budget developments and how to expertly manage to each established budget.Expert at ensuring all scope is accounted for within the transition plan; can proactively develop custom components based off client needs and lead the development of new components into the standard plan.Able to predict possible risks and proactively develop mitigation plans with the appropriate stakeholders.Leads teams through solutions and enables successful outcomes.PERSON SPECIFICATION: Professional background with systems implementations, mergers/acquisitions, re-engineering or other large/complex projects.Deep operational knowledge in complex organizations.International work experience preferred.Business Language is English but fluency in other European languages is a plus (but not a requirement).
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