About phenix team & Context Phenix aspires to ascend as an impact unicorn, which puts its social and environmental commitment at the heart of its activities.
The journey towards saving one billion meals remains ahead, marked by a trajectory characterised by profitability, sustainability and healthy growth.
The Customer Success Manager (CSM) department assumes a pivotal role in realising this objective, serving as the backbone for structuring teams, guiding stakeholders in strategy formulation and fostering a corporate culture that embodies our values of solidarity, transparency, audacity and optimism.
We not only drive business growth but also contribute meaningfully to our broader mission of social and environmental impact.
Join us in making a tangible impact on society!
As a Training and onboarding manager, you'll play a pivotal role in optimising our clients' success journey.
Collaborating closely with the Customer Success team, you'll deliver engaging training sessions in person and online according to their needs, to guide clients and instruct them to perform the best practices.
After the training sessions, you will ensure proper implementation at customer sites.
You'll measure the implementations and guarantee continuous development.
Your efforts will directly contribute to our mission of saving 100 million meals per year, fostering a culture rooted in social and environmental solidarity.
Main Responsibilities - Help clients achieving their goals; - Coordinate client management activities, ensuring alignment, in collaboration with cross-functional teams - Responsible for implementing Phenix services in partner stores in different regions of Portugal: providing on-site and remote training to the teams, installing and explaining how Phenix tool works, etc.
(Frequent travel expected) - Build and maintain strong relationships with store managers and directors at partner stores.
- Report regularly to the operational manager on client activities and progress.
- Works closely with the rest of the team to ensure effective communication and alignment of objectives across teams.
(team manager, others CSMs,COM, sales representative in charge of contracts with partner chains) - Monitor the partnership's performance, ensuring that donations and other processes run smoothly and are monitored by store employees.
- Ensure high retention rates across all assigned clients and responsible for the relationship and satisfaction of your customer portfolio - Collaborates with the performance manager and implements corrective action plans for any underperforming accounts.
Do not hesitate to apply if you have : - Fluency in Portuguese and English, with French proficiency considered a plus.
- At least 3 years B2B experience - Attention to detail and strong organisational skills.
- Ability to develop and deliver engaging training sessions tailored to client needs.
- Exceptional communication and interpersonal skills for providing clear feedback and guidance to clients.
- Good public speaking and presentation skills to confidently lead training and workshops.
- Experience in client management, customer success, or a related field.
- Familiarity with software tools to facilitate the delivery of training and support for client development.
- Advanced problem-solving skills for addressing client challenges and ensuring smooth onboarding processes.
- Ability to collaborate efficiently with cross-functional teams and engage stakeholders across various organisational levels.
- Adaptability in communication and approach when working with diverse stakeholders ; - Ability to travel across Portugal, fulfilling client needs; - Flexibility to assist with various tasks according to evolving market needs ; Good to have skills : - Experience facilitating virtual training sessions using tools like Zoom, Microsoft Teams, Google Meet or similar platforms.
- Experience or certification in training or coaching - Experience in data visualisation and analysis, enhancing the ability to derive actionable insights from customer success data.
What you'll have - An ambitious project, which has a truly positive impact on society.
Our goal: to save 100 million meals per year; - A corporate culture built on social and environmental solidarity.
Phenix is proud to be B-Corp and ESUS certified.
- Regular updates and open communication about the company's strategy, shared transparently by the COMIX; - Work in a dynamic, cross-functional team that values collaboration, inclusivity, and diversity of thought.
Some of the benefits that have been implemented A hybrid work policy, with the possibility of up to 3 days of teleworking per week; Meal vouchers (7.23 euros * working day); 100% reimbursement of your transport pass or a sustainable mobility policy; Possibility to do half a day of volunteer work per month in the association of your choice "1 month Phenix Office": every year, you can work for 1 month in the Phenix office of your choice, if your position allows it Recruitment Process 30-minute Screening Call: Engage in a discussion about your career aspirations to ensure alignment with our offerings.
Training Simulation Exercise: Showcase your training abilities by preparing and delivering a short training session (15-20 minutes) on a topic relevant to our business.
Interview with Team Manager: Present your training and engage in a dialogue about the position, its missions, and the associated challenges.
30-minute Conversation with Talent Acquisition: Assess your motivation and values to ensure alignment with our company culture and values.
Coffee Meeting with the Team: Provide an opportunity to immerse yourself in the company's environment and culture through informal interaction with the team members.
If this can reassure you, please note that this job description is indicative.
If you don't "check all the boxes" of the desired profile, your curiosity and desire to learn are your best assets.
At Phenix, we are not solely seeking experience, but we value potential!
All our job offers are naturally open to people with disabilities, and we will always find solutions to adapt the position if you have specific constraints.