As a Trainer & Knowledge Base Specialist, you'll be at the heart of our team's growth and expertise, empowering agents, partners, and vendors with the knowledge and skills to deliver exceptional service. In this dynamic environment, you'll be developing impactful training programs and knowledge resources that drive our customer support to the next level. You understand that clear, accessible information is key, and you'll use your creativity and organisational prowess to make complex ideas simple and engaging.Your passion for learning, strong communication skills, and dedication to continuous improvement will make you a cornerstone of our training and support operations.What we are looking forProficiency in English (C1 level or higher), with exceptional communication and presentation skillsA strong background in customer support, training, or teachingPassion for learning and a knack for making complex topics clear and engagingDetail-oriented and highly organized, with a talent for project management and coordinationStrong problem-solving skills and the flexibility to adapt in a fast-paced environmentCollaborative mindset: works well with stakeholders across departments and values teamworkAbility to design training materials and documentation that communicate information simply and effectivelyWhat will make you stand out1+ years of experience in the FinTech industryExperience with regulated environmentsExperience in consulting or a fast-growing start-upWhat you'll be working onDevelop and deliver comprehensive training programs to onboard and upskill team members and partnersManage and update our knowledge base, ensuring information is accurate, accessible, and up-to-dateCollaborate with product, support, and compliance teams to translate updates into user-friendly training materialsCreate a variety of support resources, from FAQs to troubleshooting guides, tailored to diverse audiencesContinuously improve training and knowledge materials through feedback and performance analysisWhat you'll getCompetitive salary + stock optionsThe best tech for your job30 days of paid holidays (excl. bank holidays)Option to work 100% remotely or come to the office - your choice!Ability to work abroad for 4 months a year
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