Trainer/Quality Supervisor - In Portugal, Porto

Trainer/Quality Supervisor - in Portugal, Porto
Location: Porto
The Trainer/Quality Supervisor is responsible for developing and delivering training programs to ensure all team members possess the necessary skills to meet and exceed performance standards. This role also includes overseeing quality assurance processes to maintain high standards of service and operational efficiency.
Key Responsibilities:

Design, develop, and deliver comprehensive training programs for new hires and existing employees
Evaluate the effectiveness of training programs through assessments and feedback
Mentor and coach employees to enhance their skills and performance
Keep training materials up-to-date with the latest standards and procedures
Monitor and assess the quality of work produced by the team to ensure client standards
Analyze quality data and prepare reports to present to management
Engage in daily interaction and communication with customers and clients to understand and fulfill their needs
Ensure a high level of customer satisfaction through proactive and solution-oriented communication

Required Qualifications:

Fluency in Portuguese, Spanish, and English are a must
Background in commercial enterprise and/or a degree in business or similar; ideally, a few years of experience in a similar position in a customer service environment
Strong communication and presentation skills
Excellent organizational and time management abilities
Proficient in using training software and quality management tools

Benefits and Offers:

Access to internal and external training programs to continuously enhance your skills
A lucrative bonus in addition to your base salary
A pleasant working environment
Autonomous working in a position of responsibility

If you have a passion for delivering excellent training and quality assurance and thrive in a dynamic customer service environment, we look forward to hearing from you. Join our team and contribute to continuously improving our service quality and strengthening our customer relationships.
Please send your resume to ****** or apply directly through our career page. We look forward to reviewing your application and potentially welcoming you to our team.

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