Tourism Customer Support | Porto | English | Ref: 02102024

ManpowerGroup is a multinational company recognized worldwide for making business more human. By choosing us, you are choosing to be part of a multicultural and dynamic team in a universe of projects with the best brands on the market. Come build your career with us!
The Role:
As a Customer Experience Specialist, your clear mission is to make our clients happy! You will be the voice of our brand, providing support to our customers through various channels (Chat, Email, and Telephone). Your focus will be on resolving their questions or concerns, maintaining and updating customer information, and following up as necessary. We are looking for travel lovers with a passion for helping people; we're there for each other as much as we are for our customers!
Benefits:

Bonus package to reward your hard work.
Full-time, paid training to help you on your way to success.
A huge learning and development platform tailored to you.
Being part of a thriving, open-minded work culture.
Work from our beautiful offices.

What you'll be doing:

A lot of listening, responding, and mediating between our international guests and partners to resolve issues.
Replying to calls, emails, and messages from customers all over the world in Portuguese and English.
Navigating different online IT tools and browsers to provide accurate information and follow set processes.
Supporting your teammates and colleagues with peer-to-peer learning and constructive feedback to encourage a positive working environment.
Regular involvement with company events, team meetings, and projects.
Most importantly, always ensuring a high level of customer service.

What you need:

Native Brazilian Portuguese / Portuguese with English (C1).
A problem-solving and solution-driven mentality.
A positive, motivated mindset that'll help you deal with tricky customer problems.
An open mind to changing priorities and business processes.
Intermediate IT skills.
A desire to work in a team-based, fast-paced, international environment where you'll embrace different cultures, nationalities, and languages.
Rotative shifts.
Residence permit.
Location in Porto.

Is this for you? Join us in this enthusiastic adventure!
Job Type: Full-time
Working Hours:

8-hour shift
Rotating shifts

Supplementary Remuneration:

Night shift allowance
Performance bonus
Thirteenth salary
Christmas bonus

Language:

English (Required)

Expected Start Date: 29/10/2024
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