.Tour Leader (CEO) - Portugal Apply Locations: Portugal, Remote Time Type: Part time Posted on: Posted 30+ Days Ago Job Requisition ID: JR1049 About Us: G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can't wait for you to join us. Responsibilities: During the contract, a CEO will: Consistently deliver a high level of customer service and traveller satisfaction. Provide leadership for our travellers and be responsible for their well-being. Continually increase your knowledge about the visited country, its culture, religion, current affairs, environment, etc. Have detailed knowledge of hotels, sights, restaurants, transport, souvenirs, prices, etc. Develop a series of information sources and contacts that can be of assistance when required. Maintain a valid passport and visa. It is the responsibility of the Leader to stay up to date on any travel restrictions based on his/her nationality. Keep vaccinations and preventive medication up to date. Be mindful of potential opportunities for G Adventures, such as new destinations, new CEOs, new markets or ways to improve itineraries. On each departure, a CEO will: Act as day-to-day guide, interpreter and manager of the group. Deal directly with your traveller's issues and concerns, ensuring that passenger satisfaction is effectively achieved. Maintain the established travel itinerary as closely as possible, making changes only when necessary. Make or reconfirm reservations for accommodation, transportation and activities as required. Assist and accompany travellers during optional activities and meals. Advise travellers on suitable restaurants, additional transport requirements, purchase of souvenirs, etc. Maintain daily expenditure accounts, retain receipts and keep expenses within the trip budget provided. Provide a report for each trip, in the requested format. Keep the Trip notes updated in the standardized format. Train new Leaders as required, passing on as much trip-related information as possible
