.Tour Guide (German) (M/F) - Seagoing Position Contract Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members. General Responsibilities Recommend and sell tour activities to guests, making the most of their shore side experience and offering suggestions regarding all our ports of call. Escort and participate on tours in every port, ensuring the quality of tours and programs are followed as described, and that guests have a good tour experience while maintaining Mystic Cruise's standards. Assist the Shore Excursion Manager & Assistant Shore Excursion Manager as directed in the day-to-day operation of the Shore Excursions Department. Answer any guests' questions regarding tours, ports, or individual private requests in a courteous and professional manner. Assist at lectures, greeting guests into the lounge and handing out booking forms. Assist during dispatch as directed, ensuring the guests are kept informed of what is needed for the day. Take ownership of any issues during a tour and ensure they are resolved accordingly. When a tour includes a meal or snack, only sit to eat once the guests are all taken care of and ensure to check that all is well. Assist in the preparation of materials for guests with information regarding tours (such as changes, cancellations, etc.) in the form of a letter or a flyer. Help double-check printed materials as instructed. Attend functions/social events on board as instructed to increase guest interaction and help with onboard ratings. Assist in the preparation of the disembarkation groups as instructed. Other responsibilities, as assigned. Operational Responsibilities Assist the Assistant Manager with escorting assignments and training as needed. Ensure the Shorex Excursion Desk is always manned as per schedule. Attend safety trainings as instructed. Report any maintenance issues in work areas. Adhere to all Company Policies and Procedures, Manuals and Directives. Familiarize yourself with all aspects of the tours operated in each cruise. Assist with the daily dispatching of tours and coaches. Assist in the preparation of items such as escort packs and needed dispatch material. Be cost conscious with the use of office supplies and other consumables in the Tour Department. Ensure that Company property is maintained properly and treated with respect at all times. Be responsible when issuing tickets and bookings for guests. Never cancel any tour ticket without permission from your managers. Team Communication and Meetings Maintain proper communication with the Shorex Team, other department heads, and management to ensure smooth operation
