.Tour Guide (German) (M/F) - Seagoing Position Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.Job DescriptionGeneral Responsibilities:To recommend and sell tour activities to Guests and making the most of their shore side experience and to offer suggestions and recommendations to all Guests regarding all our ports of call.To escort and participate on tours in every port ensuring the quality of tour, tour guides and programs are followed as described and that guests have a good tour experience while maintaining Mystic Cruise's standards.Assist the Shore Excursion Manager & Assistant Shore Excursion Manager as directed in the day-to-day operation of the Shore Excursions Department.To answer any Guests questions regarding tours, ports or individual private requests in a courteous and professional manner, following up with individual guests to ensure satisfaction.Assist at lectures in greeting guests into the lounge and handing out booking forms.Assist during dispatch as directed and ensuring the guests are kept informed of what is needed for the day.Take ownership of any issues during a tour and resolve them accordingly.When a tour includes a meal or snack, only sit to eat once the guests are all taken care of and ensure their tour runs smoothly.Assist in the preparation of materials to guests with information regarding tours (such as changes, cancellations etc.) in the form of a letter or flyer.Help double-check printed material as instructed.Attend functions/social events onboard as instructed to increase guest interaction and help with onboard ratings.Assist in the preparation of the disembarkation groups as instructed.Other responsibilities, as assigned, but not limited to the above.Operational Responsibilities:Assist the Assistant Manager with the escorting assignments and training as needed.Ensure the Shorex Excursion Desk is always manned as per schedule.Attend safety trainings as instructed.Report any Maintenance issues in work areas.Adhere to all Company Policies and Procedures, Manuals and Directives.Assist in MXP inputting and organization as instructed.Familiarize yourself with all aspects of the tours operated in each cruise.Assist with the daily dispatching of tours and coaches.Assist as required in the preparation of items such as escort packs and needed dispatch material.Assist when possible in the elaboration of Port Description sheets for each port of call.Financial Responsibilities:Be cost conscious with the use of office supplies and other consumables in the Tour Department.Ensure that Company property is maintained properly and treated with respect at all times
