About the Role
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world. We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber Eats was launched in Portugal in November 2017 and is now the most downloaded Food Delivery App. We are available in 50+ cities, delivering from over 5,000 stores (restaurants and others) and growing quickly!
Uber Eats delivers the best of your city right when you want it. Our curated menus feature dishes from the local spots you love and the ones you've always wanted to try. It's the same cashless payment as an Uber ride. You just have to tap the app and get your food delivered right to your doorstep and enjoy!
Despite being a worldwide company, we recognize that Uber Eats path to success originates from a strong local presence, deeply involving our partners (restaurants and couriers) in this journey. The Account Managers embody this strategy, by driving the development of specific cities / areas, with a strong focus on restaurants. This role is a rare opportunity to help grow Uber Eats in Portugal with a strong sense of ownership, strategic vision and client obsession, which will have a direct impact on the success of one of Uber Eats' fastest growing countries and drive a step-change in the evolution of the food delivery business.
This role calls for a combination of strong client obsession, relationship management skills, as well as strong operational execution skills to get stuff done, at scale.
What You'll Do
As a Territory Account Manager, you will be in charge of developing Uber Eats in specific areas and/or cities, both on the topline (orders and clients growth) and bottom line (average basket), with a strong focus on the restaurant dimension. You'll have to drive business performance in your Area.
You will identify key restaurants to acquire to keep enriching the selection already available on Uber Eats, and coordinate with our dedicated sales team to make sure you close the deal. You'll have to build the best restaurant offering
You will create long-term relationships with the restaurant accounts in your area, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
You will acquire an extensive knowledge of the area and cities to identify further options to keep developing Uber Eats (opening hours extension, new suburbs to cover...)
Act as an ambassador of Uber Eats mission, brand, and product
What You'll Need Track record in account management or in a client-facing role, and the willingness to learn. Minimum of 1-3 year experience in a sales / account management role is required Incredible empathy: You will be an advocate for Uber's users and passionate about the community experience.Calm under pressure. You have excellent organizational skills, integrity, and great follow-through on tasks. Ability to take initiatives: You work independently and easily adapt to constantly-changing work environment Think strategically: You analyze restaurant needs to both unlock opportunities and creatively problem-solve Passion: You love Uber. You are driven by being at the forefront of a highly visible, fast-growing brand Organisational skills: You'll handle many complex and urgent issues at once to efficiently resolve a large number of problems and inquiries Analytical skills: You'll carry on analysis and creatively find solutions. Experience with Excel, Google Sheets, Google Presentations, and Salesforce a plus Team player: You'll contribute to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users Hustle: You'll take ownership of Uber Eats growth and delight our restaurant partners Language: Exceptional speaking, reading comprehension and writing skills, both in Portuguese and English Travel: You'll be flexible to travel across the country to meet your restaurant accounts Stakeholder management, Negotiation and Consultancy will be a plus