Who we areCPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!Our ClientWe are recruiting exceptional customer service professionals to form part of a Multilingual Consumer affairs department to immerse themselves in the brand and deliver a first-class service to customers and consumers. The role will require you to develop a sound understanding of the product and services and to embrace brand values.We have an exciting opportunity to represent a vast portfolio of well-known brands with one of the biggest food Companies worldwide, holding together brands such as Häagen-Dazs, Betty Crocker, Green Giant, Yoplait, and Old El Paso.The role will require you to develop a sound understanding of the product and services and to embrace company values as your own.You will respond to consumers' questions and complaints regarding various products and resolve them in a skillful, professional, and empathetic manner while maintaining high customer satisfaction.What will you be doingHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team targets and call handling quotasKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policies; take the extra mile to engage with the customersRequirementsWhat skills & experience you'll bring to us?A fluent level of French with exceptional grammar and spelling skills in spoken and writtenA good level of EnglishCustomer support experienceCustomer orientation and ability to adapt/respond to different types of charactersAbility to multi-task, prioritize, and manage time effectivelyComputer literacy/Microsoft Word/ExcelStrong teamwork and work ethicsAdministrative skills with a strong eye for detailExcellent listening, empathy, and questioning skillsBenefitsWhat do we offer?Start date: ASAPContract: Temporary 3 months (1-month probation period)Full time: (39 hours/week)Working days/Hours: Mon-Fri, 9-18 or 10-19 (depending on business needs) with 1 short daySalary: €18,000.00 gross per year€300 bonus after 3 months without warningsPaid bank holidays + 1 extra day in lieuHybrid work model: 4 days per month at the office/training/rest from homeTraining: Around 1.5 weeksOffice location: Barcelona (La Sagrera)Other Benefits:Best-in-class people engagement activities and programsOngoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environmentEmployee Assistance Program - Free, confidential, and impartial guidance and supportEmployee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisationOption to sign-up for Discounted Private Health InsuranceReferral Program - Bring a friend and get a referral bonusAccess to LinkedIn specialised training & coursesReady to Make a Difference?Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.We're excited to meet you!#wecare #wearecurious #weachievetogether
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