POSITION DETAILS:
LOCATION : Remote, in Portugal
DEPARTMENT : Site Reliability Engineering
REPORTS TO : Engineering Manager
POSITION SUMMARY:
As a Telephony Engineer, you will play a crucial role in maintaining and optimizing our voice platform to ensure the smooth delivery of high-quality customer interactions. You will collaborate closely with cross-functional teams to ensure the reliability, performance, and security of our VoIP infrastructure. Your ability to identify and troubleshoot problems is vital.
YOUR DAY-TO-DAY:
Identifying and resolving issues related to voice quality, connectivity, and other VoIP-related problems.
Collaborating with cross-functional teams, including network engineers and support teams.
Help roll out milestone releases.
Improve scalability, service reliability, capacity, and performance.
Contribute to monitoring, alerting, and tracking of the platform.
Consistently share knowledge about the changes made to the platform with the Support and NOC teams.
WHAT YOU BRING TO THE TEAM:
Higher degree in Computer Science, Software Engineering, Telecommunications or similar.
Proven experience supporting and troubleshooting UCaaS/CCaaS systems, including VoIP.
Expertise in VoIP related protocols (SIP, SDP, RTP).
Experience with signaling analysis tools (e.g. Wireshark, sngrep, Homer).
Knowledge of scripting and automation tools.
Ability to multi-task and efficiently manage competing priorities.
Strong problem-solving skills and attention to detail.
Experience with Observability, Monitoring, Performance or Availability tools or services, preferably in the infrastructure monitoring area.
ABOUT BROADVOICE
Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.
Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.
Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.
Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.
We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks. Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.
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