Telecommunications Support Agent (Spanish speaking) We're collaborating with a leading tech company to bring in talented individuals like you to their Lisbon office. If you have experience in the Telecom industry, particularly with fixed-line processes for global Telecom clients, this role could be the next step in your career. It's an exciting opportunity to advance your career on the network side of the telecom world. Key Responsibilities Telco Access & Circuit Orders: Conduct network checks and ensure site readiness to align with customer orders. Component Testing: Perform and document checks to ensure information accuracy and completeness. Provisioning Management: Drive tasks and activities to ensure timely requests with local Telco Access providers. Escalation Management: Handle exceptions, document issues, and escalate as necessary to meet customer commitments. Customer Interaction: Provide timely updates and resolutions via Phone, Email, and Ticketing systems. Performance Tracking: Deliver weekly summaries to enhance Telco turnaround performance. Third-Party Coordination: Manage, track, and resolve issues related to Third-Party Access Providers. Technical Coordination: Work with Local Field Technicians, Vendors, and Telco providers for testing, installations, and troubleshooting. Service Certification: Troubleshoot, document, and certify end-to-end services. Support Escalations: Assist Network Field Operations or Customers with site surveys and circuit testing. Your Profile Qualifications Telecom Experience: Hands-on experience with Telecommunications, especially in Fixed Line processes. Identify the Telco provider and country experience when applying. Language Skills: Proficiency in Spanish and English (C1 level). Networking Knowledge: Basic understanding of Networking Infrastructure - Hubs, Switches, Routers, particularly Layer 1 & 2 devices. Task Management: Strong organizational skills with attention to detail, ability to follow logical instructions, remember tasks, and ensure thorough documentation. Team Coordination: Capable of working effectively with others to complete tasks. Technical Proficiency: Skilled in navigating multiple computer applications. International Experience: At least 1 year of experience working in International Telecoms. What We Offer Permanent Contract: Long-term job stability with opportunities for growth. Competitive Salary: Rewarding compensation for your skills and experience. Private Health & Life Insurance: Comprehensive coverage from your first day. Work Schedule: Monday to Friday, ensuring a work-life balance. On-site Work Model: Join our team in our Lisbon office. Meal Allowance: Meal vouchers/cards to make your workdays more convenient. Take the next step in your telecom career by becoming a vital part of our dynamic team! Apply today and help us deliver exceptional service to our customers worldwide. #J-18808-Ljbffr
