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Position Title: Account Service Manager
Job Summary:
In-charge of the overall service level agreement and application roadmap with the business
Ensures that the client units are satisfied with the quality and level of service provided
Plans the application roadmap and prepares the system decommissioning plan of applications with the business units and different IT delivery units
Works with the account managers and business units in ensuring that the IT business needs are met
Role Exposure:
Develop strong interpersonal and customer service skills by building long-term and strategic partnerships with the business units and technical teams
Improve your communication and creative thinking skills through interaction with the different business units/departments to be able to come up with the service level agreements and application roadmaps
Enhance your analytical and problem-solving skills by assessing and resolving technical issues
Qualifications:
With at least 3 years experience in operational support and establishing service management frameworks delivering improvements & innovation
ITIL V3/V4 Trained/Certified
Service Management Framework and Service Reporting Knowledge
Collaborative individual with experience working with various groups
Able to communicate effectively with internal and client stakeholders
Good interpersonal, communication & presentation skills
Other Details:
Rank: Junior Officer
Unit: Information Technology Group / Service Level Management Department
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