We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
We are seeking an experienced and driven SAP Cloud for Customer (C4C) Consultant to join our SAP Customer Experience (CX) team.
This position offers an excellent opportunity for a professional who already has foundational SAP experience and is looking to further develop their expertise by delivering impactful solutions for clients in a dynamic and fast-paced environment.
What You'll Do: - Lead the configuration and customization of SAP Cloud for Customer solutions to meet customer requirements.
- Engage directly with customers to gather and analyze business needs, developing and designing tailored SAP Cloud for Customer solutions.
- Manage key project deliverables, including testing, troubleshooting, support and review of implementations to ensure quality outcomes.
- Provide ongoing support and guidance to customers, ensuring smooth adoption and use of SAP Cloud for Customer solutions.
- Mentor and support junior team members, sharing knowledge and promoting best practices within the team.
- Collaborate with cross-functional teams and deliver results on complex CX projects.
- Take ownership of project presentations, and lead customer workshops.
- Proactively identify and implement improvements to processes and workflows, enhancing SAP Cloud for Customer system efficiency leading towards customer satisfaction.
Expected Contributions: - Develop and execution of strategic CX projects, ensuring alignment with customer business goals and timelines.
- Take ownership of configuring, develop advanced features and customizing SAP Cloud for Customer to meet customer requirements.
- Analyze customer feedback, system usage, and market trends to suggest enhancements that drive optimal performance and user experience.
- Proactively address project risks and challenges, ensuring timely and successful delivery of customer solutions.
- Ensure seamless integration with other SAP systems and third-party applications, working closely with technical teams.
What You'll Bring: - 2-5 years of experience working with SAP Cloud for Customer (C4C) or similar CRM/ERP solutions, with hands-on experience in system configuration and customization.
- Ability to analyze customer needs and translate them into SAP Cloud for Customer deliverables.
- Strong knowledge of cloud technologies, SAP CX solutions, and the latest industry trends.
- Excellent problem-solving skills, with a strategic mindset and a commitment to delivering innovative solutions.
- Strong communication and customer-facing skills, with the ability to explain complex concepts clearly to both technical and non-technical teams.
- Experience working in an agile project delivery environment, with the ability to manage multiple priorities and meet deadlines.
- Ability to collaborate effectively with cross-functional teams and mentor junior colleagues.
- Fluent in English (both written and verbal); proficiency in other languages is a plus.
- Soft skills: Enthusiastic, results-driven, self-motivated, adaptable, and committed towards customer success.
? Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: ********
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 407037 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.