Position Location: Lisbon or Remote Portugal
About the Team
The Customer Support technical training team is responsible for onboarding all new hires, upskilling existing team members, as well as enabling customers and Cloudflare partners. We're committed to ensuring every trainee, regardless of their experience level, receives individualized and thorough training that equips them with the skills and knowledge required to excel in their role and deliver exceptional Customer experiences.
About the Role
Do you like working with people? Are you interested in learning and development? Do you get excited about helping others to grow?
We are seeking a Technical Trainer to join our Support technical training team based in Portugal. You will work with customer facing, technical roles to help them develop new and expand existing skill sets. This is a position where you will be working directly with internal teams including, Support, Product, Engineering, Success, Solutions, Professional Services, Security, and more.
Responsibilities
Deliver of training for technical, customer facing roles on Cloudflare products and services, as well as data analysis tools and troubleshooting processes
Create of Technical enablement content for internal and external audiences, such as service delivery partners, developers, and customers
Develop of technical content such as knowledge articles, demos, tutorials, self-guided labs, e-learnings, virtual classrooms, and comprehensive skill assessments
Develop and maintain product testing/training lab environments, apps, websites, servers, and tools
Provide subject-matter-expertise within a specific Product area, e.g., Application Services, Zero Trust Services, Network Services, or Developer Platform.
Support go-to-market initiatives by ensuring readiness for new product releases by collaborating with product management and engineering teams
Collaborate cross-functionally with product and customer experience stakeholders to develop scalable solutions to enable product support and customer satisfaction
Ensure consistency and quality by reviewing customer interactions, driving improvements to services
Required
In addition to the Cloudflare support engineers' basic skill set:
Technical support experience
Comprehensive knowledge of Cloudflare products, services, and technologies
Familiarity with Cloudflare internal operations
Experience supporting web application and network infrastructure
Expert with command line tools (cURL, dig, git, SQL)
Setting up virtual environments, web servers, and basic web development
Self-motivated, can positively influence others, team player
Desired
Experience training other people
You have studied education, or learning & development
You have been on a training team before
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