Technical Support Wizard (German And English) – Fully Remote From Sofia/Bulgaria -3100-3300 Bgn[...]

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 17 years.

For one of our clients – a multinational information technology consulting company, we are searching for a tech-savvy problem solver with a passion for customer service for the role of Technical Support Wizard (German and English) – Fully Remote from Sofia/Bulgaria -3100-3300 BGN GROSS. Ready to make a difference in the tech world? Apply now and help provide exceptional support.

What You'll Do:

Provide top-notch support to B2B customers via phone, chat, and email
Diagnose and resolve technical issues related to laptops, desktops, tablets, printers, mobile phones, routers, and Microsoft Office applications
Offer level 1 resolutions while maintaining a positive and helpful demeanor
Requirements:

Proficiency in German and English (minimum LV B2-C1 for both)
Experience: Previous customer/technical support experience (at least 6 months)
Availability: Flexible to work in a 24/7 environment
Team-player attitude and a knack for problem-solving
Our client offers:

Salary: Competitive range and extra pay for night shifts
Engagement Type: Full-Time Employment
Work from Home: Yes, enjoy the flexibility of remote work
Language Support: Work with customers in both languages
Career Growth: Grow and develop your skillset and career and reach for the stars
If you feel excited and confident that you're the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance.

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