As a Customer Service Representative within our Technical Support team, you will play a crucial role in resolving technical issues, ensuring smooth communication with stakeholders, and providing an outstanding user experience.
In this role, you will be the first point of contact for customer inquiries.
Using your technical and interpersonal skills, you will assist with issue resolution, collaboration, and escalations as needed to maintain a high level of satisfaction and engagement.
Key Responsibilities: - Identify, analyze, and resolve technical issues in collaboration with internal teams, escalating when necessary.
- Maintain regular and clear communication with customers and stakeholders regarding issue status and solutions.
- Engage with partners to ensure a world-class support experience, promoting customer satisfaction and proactive problem resolution.
- Contribute to feedback channels to improve support processes and overall customer experience.
Requirements: - Native-level fluency in German and English is required.
- Excellent interpersonal skills, with a customer-focused approach and the ability to manage inquiries with professionalism and empathy.
Technical Experience: - Experience in a technical support role, preferably in security or systems administration.
- Strong problem-solving and analytical abilities, capable of troubleshooting technical issues effectively.
Benefits: - Opportunity to advance your career within an international and multicultural environment.
- Comprehensive health insurance coverage from your first day.
- Extensive training, plus dedicated coaches to support personal and professional growth.
- A clear path for growth and development within the organization, with support from a highly collaborative team.