.Technical Support Specialist (Italian) Remote Type: Hybrid Locations: Lisbon - Portugal Time Type: Full time Posted on: 30+ Days Ago About Us: The payments market is the most exciting technology market in the world today for good reason. McKinsey values it globally at over $2 trillion and it's growing between 13-15% year-on-year. Some of the largest most dynamic brands are investing in this sector; Apple has ApplePay, Google has GooglePay, Amazon has AmazonPay, and it's not just the Silicon Valley brands. Tencent owns WeChatPay, Alibaba owns Alipay and digital disruptors like Square, Stripe and Adyen all invest millions to grow the payments market. Planet is a technology company that's transforming payments by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide. To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software and networks that run businesses. By combining networks, software, and payment technology, Planet is creating a world of connected commerce that makes payments feel good. We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition. Function Overview: As part of Global Operations, you'll be working with an amazing diverse team of talented and customer-centric people across the world. We're building a world-class operation and you'll be empowered to make a difference so we can better serve our customers with an easy, connected, and flawless experience. You'll find opportunities across customer-facing, technical and administrative roles, customer services, onboarding, Tax Free, training, or one of the many other exciting areas in Global Operations. You'll be presented with unrivaled prospects to grow, learn, and develop in your career. We're growing fast and are always looking for ambitious individuals who want to be part of the connected commerce revolution. Role Overview: The Customer Support Specialist (Network) Level 1 engineer must provide a turnkey support role to all Hoist installed base customers, on the multiple platforms/services Hoist hosts and serves. As a technical engineer, you must be ready to engage on all types of Tier 1 related inquiries, by quickly and effectively gathering the necessary information to put in motion the according issues root cause investigation, and either resolve the customer's issue or redirect/escalate to the correct upper Tier levels within the organization
