Technical Support Representative (French)

col-wideJob Description:

David Kennedy Recruitment Ltd provides unparalleled recruitment services for international companies across the Europe. We bring a fresh and innovative approach to recruitment services, acting as liaison between the candidate and the client. Our goal is to exceed the expectations of every client and candidate, and leave each and every party satisfied.
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for FinTech platform, to join their their team in Portugal.

Position: Technical Support Representative
Location: remote, Portugal
Work model: remote (after initial 2 week office training in Porto)
Employment type: Full-time

Remuneration: base salary + bonuses.

DUTIES AND RESPONSIBILITIES:
Provide technical support in French (for customers) and English (for developers) via chat and voice channels
Troubleshoot and resolve product-related issues using MySQL
Collaborate with team members and escalate complex issues to the development team when necessary
Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
Act as a bridge between customers and developers, communicating technical details clearly and effectively.

REQUIREMENTS:
Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
Strong understanding of MySQL
Knowledge / familiarity with Postman will be considered as an advantage
Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM
High school degree or equivalent (or higher)
No prior work experience required, but a solid knowledge of MySQL is essential
Knack for technology and providing outstanding customer support
Ability to attend 2 week of office based training in Porto (accommodation support during training period provided).

OFFER:
Competitive remineration package

Guidance and tools to reach your full potential
Ability to work remotely, from comfort of your home
Monthly performace bonus
Work from Home monthly allowance
Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere
And many others!