.When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife. What you'll be doing… Full-time role in Global Customer Success department, being obsessed to deliver the best customer experience and service level in a fast-growing and dynamic environment. You will be assisting customers on a daily basis through troubleshooting issues, related to hardware or installations, as well as our mobile/web platforms and keep customers updated via phone & email of progress. Essential job functions: Become a technical expert of the Verizon Connect platforms and develop a deep understanding of the fleet management space. Serve as Technical Customer Support professional dealing with complex technical matters related to SaaS fleet management products and solutions. Handle incoming customer requests, both from external and internal calls & emails as well as from vendors by raising and managing cases with end-to-end accountability; this includes but is not limited to investigating & troubleshooting, analyzing, finding resolution, validating, escalating and communicating with related stakeholders. Actively work with other departments of Verizon Connect global organization as well as deal with customers and vendors on a daily basis. Recognise the patterns for recurring issues and take necessary actions to achieve fastest possible resolution and assure the highest customer satisfaction level. Contribute to internal & external technical projects, product and feature launches as well as look for continuous process improvement possibilities. Work in a multilingual environment while serving several markets. What we're looking for… The ideal candidate is a multilingual Customer Support professional with rich technical skills and experience in supporting IOT/telematics branch customers. Candidates should have a clear understanding of what drives customer satisfaction and also strong willingness to develop further
