Technical Support (Mysql) Representative (French)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard a Technical Support Representative for a FinTech platform, to join their team in Portugal.
Position: Technical Support Representative
Location: remote, Portugal
Work model: remote (after initial 2 week office training in Porto)
Employment type: Full-time
Remuneration: base salary + bonuses.
DUTIES AND RESPONSIBILITIES:

Provide technical support in French (for customers) and English (for developers) via chat and voice channels
Troubleshoot and resolve product-related issues using MySQL
Collaborate with team members and escalate complex issues to the development team when necessary
Ensure timely and professional responses to customer inquiries to maintain high levels of customer satisfaction
Act as a bridge between customers and developers, communicating technical details clearly and effectively.

REQUIREMENTS:

Native / fluent in French both verbal and written. Fluent in English (minimum B2 level)
Strong understanding of MySQL
Knowledge / familiarity with Postman will be considered as an advantage
Available to work in shift rotation - Monday to Friday, 07:00 AM to 07:00 PM
High school degree or equivalent (or higher)
No prior work experience required, but a solid knowledge of MySQL is essential
Knack for technology and providing outstanding customer support
Ability to attend 2 weeks of office-based training in Porto (accommodation support during training period provided).

OFFER:

Competitive remuneration package
Guidance and tools to reach your full potential
Ability to work remotely, from the comfort of your home
Monthly performance bonus
Work from Home monthly allowance
Be part of a dynamic multilingual, multicultural, and creative team with a positive and friendly atmosphere
And many others!

Department: Customer Support
Locations: Lisbon, Porto, Braga, Amadora
Remote status: Fully Remote
Job Types: Full-time, Permanent
Pay: Up to 1,500.00€ per month
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