Exciting opportunity for a Technical Support role in Barcelona! You are tech-savy and enthusiastic about solar technology and systems? Do you have analytical capacity and interest in advancing your service skills? Kick-Start your career now!
Your responsibilities and impact as a Technical Support Agent will be:
Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;
Answering incoming customer queries promptly
Identifying issues and providing effective solutions to ensure customer satisfaction
Recording customer data accurately in the CRM system
Providing ad-hoc support as required
Being a team player and collaborating for the success of the team and project
What's in it for you?
Salary package of 25k gross/year
Permanent contract at 39h/week (probation period 2 months)
Working hours from 8 AM to 4 PM
Working in an international Team on site in Poblenou, Barcelona
Language classes
International Environment
Activities every week
Discounts on certain products (health insurance; technology etc).
Skills, qualifications and interests you need to succeed in this role:
A native-level proficiency in German and a C1 level of English
A strong technical understanding or interest in the technical field - Previous experience in troubleshooting favourable
Living in Barcelona
Start availability on 06/08 and 12/08
Excellent listening skills and proficient communication abilities
A drive for excellence and professionalism
Strong teamwork skills and dedication to collaborative success
Excitement about intercultural communication and the expatriate lifestyle
A valid Spanish work permit (required).
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Spain, Portugal or Greece, or send us your CV to be considered for other projects or future opportunities!
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