LOCATION: Remote, in Portugal
DEPARTMENT: Technical Support II
REPORTS TO: Coordinator, Technical Support
POSITION SUMMARY: Broadvoice is looking for an experienced Technical Support II to join our growing team. YOUR DAY-TO-DAY: Manage incidents and service requests related to data systems implemented by GoContact solutions. Support Technical Support I team in every task that requires a deep knowledge of Data Management (i.e reporting / specific data technical knowledge). Create/Improve documentation that provides the means to perform quicker resolution times of issues our clients face. Proactively identify and resolve blockers that make the Support Tier 1 team less agile on issues related to Data/Reporting. Support Voice Support team members in Support Tier 2 in cross-domain tasks that require Data expertise. Support Tier 1 and Tier 2 in topics that require Azure (Data Factory, Data Lake, and Active Directory), AWS, SQL, and Postgres expertise. Work closely with the Management Team in co-creating value for internal reporting activities, using Power BI, Excel, and other data management tools. Drive automation initiatives to create/improve internal tools/solutions and provide a better experience to our clients. Support Data Engineers in internal projects that require knowledge and expertise in Support processes and client vision.
WHAT YOU BRING TO THE TEAM: At least 2 years of experience in data operation. Excellent critical thinking and problem-solving skills. Meaningful experience with Microsoft SQL Server; pgAdmin 4; Power BI Desktop; Microsoft Azure Storage Explorer; Azure Data Studio Good understanding of SQL; M (Power Query); DAX (Analysis eXpression Language); APIs Self-motivated with the ability to work in a fast-moving environment. Must be a team player with strong attention to detail and the ability to work independently. WHY BROADVOICE: Broadvoice is more than just a leading cloud communications company; we're the architects of global connections. With dedicated offices across the United States, Latin America, and Europe, we are united by a shared passion for inspiring meaningful human connections. Our mission is clear: to personalize how people communicate, ensuring that our technology enhances teams' ability to connect with what truly matters no matter where work takes place.
Communication is the lifeblood of success, whether connecting with customers or collaborating with colleagues. At Broadvoice, our platforms create opportunities to interact, share ideas, and bring visions to life. We believe that human interaction is the cornerstone of brilliance, and we prioritize it in everything we do.
Our success at Broadvoice hinges on our vibrant culture. We take pride in our dedicated culture team, working tirelessly to foster a supportive and engaging work environment for all employees. Through community-building, collaboration, and personal and professional growth initiatives, our culture team ensures that Broadvoice is a place where everyone can thrive.
Broadvoice is committed to diversity, equity, and inclusion (DEI). We have an active DEI council open to all global employees, driving DEI initiatives worldwide through newsletters, webinars, fundraisers, book clubs, and more. By cultivating a culture of belonging, we empower our team members to be their best selves and contribute to our mission of inspiring meaningful human connections.
We value our employees and offer comprehensive benefits packages, including paid vacation and holidays, along with a host of other perks.
Broadvoice is an Equal Opportunity Employer. We are committed to providing reasonable accommodations to enable individuals with disabilities to perform their job functions.