Your responsibilities and impact as Technical Support for Smart Home Devices will be:
Provide support on customers by responding to inbound requests and documenting relevant case information.
Assist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/social media channels.
Adapt the brand's voice and tone for interactions on both private (phone/email/chat) and public (social/forums/ecommerce reviews) channels.
Ensure excellent customer satisfaction by responding in an appropriate and friendly manner.
You will work in a multicultural team environment alongside a diverse team.
Skills, qualifications and interests you need to succeed in this role:
You are a native French speaker (this is a must!) and have a good level of English.
You have experience in technical troubleshooting (1 year mandatory).
You are motivated and committed to your work.
You have no troubles with writing in French.
You are a team player and willing to work with many other nationalities.
Sales/Commercial background is a plus.
Previous experience in Customer Service or credit recovery experience is a plus.
What's in it for you?
CDI – 3 months of trial period.
Working hours: Monday to Friday: rotating shifts 8 am to 10 pm; Saturday and Sunday: 8 am to 5 pm (2 days off rotative).
A package in line with the market: 830€ gross/month x 14 months + 120€ gross/month language bonus + up to 100€/month performance bonus + meal vouchers of 7.23€/workday + reimbursement of some transportation costs + Private Health Insurance and dental plan (after six months).
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 4 months within the company + 4 months of accommodation in shared flat provided by the company (rental fee to pay).
Opportunity to be part of a challenging and fast-paced environment.
Possibility to collaborate with some of the biggest brands in the industry.
A multicultural and international environment.
Fully paid training, professional development, and career evolution.
Your Future Company:
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees. In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.
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