Technical Support For Microsoft - Italian Speaker In Lisbon

What you'll do

Work with customers to resolve technical customer issues on the Partner Center Platform;

Support deliveries;

Determine technical support pain areas while working with customers;

Provide feedback and details to Technical Advisors and PG teams;

Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;

Maintain technical skills through completion of ongoing readiness and Platform training;

Participate in the creation of future Microsoft support capabilities for the cloud.

What you'll need

Fluent level of Italian and English (minimum B2);

Previous interaction with M365 technology (SPO, EXO) (required);

Basic Active Directory troubleshooting skills (users, mailboxes) (required);

Knowledge of basic API and networking (required);

Understanding of basic programming (Python, C#) (is a plus).

Benefits

Work location: Lisbon – one of the best and sunniest places to live in Europe;

Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);

One flight per year to your home country (within Europe);

Health insurance from day one in the company;

Ongoing certification and training opportunities;

Refer a Friend Program with attractive incentives;

Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

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