Technical Support For Microsoft - Italian Speaker In Lisbon

What you'll doWork with customers to resolve technical customer issues on the Partner Center Platform; Support deliveries;Determine technical support pain areas while working with customers; Provide feedback and details to Technical Advisors and PG teams; Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors; Maintain technical skills through completion of ongoing readiness and platform training; Participate in the creation of future Microsoft support capabilities for the cloud.What you'll needFluent level of Italian and English (minimum B2); Previous interaction with M365 technology (SPO, EXO) (required); Basic Active Directory troubleshooting skills (users, mailboxes) (required); Knowledge of Basic API and Networking (required); Understanding of basic programming (Python, C#) (is a plus).BenefitsWork location: Lisbon – one of the best and sunniest places to live in Europe; Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments); One flight per yearto your home country (within Europe); Health insurance from day one in the company; Ongoing certification and training opportunities; Refer a Friend Program with attractive incentives; Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.#J-18808-Ljbffr