Your responsibilities and impact as a Technical Support Advisor for electric bikes will be:
In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service.
The main responsibilities involve:
Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting)
Respond to incoming calls and emails from enterprise clients
Gather information from customers, ensure resolutions of queries
Maintain client relationships through product support over the phone
Provide high-quality service
Record all required data elements in CRM to provide a good follow-up and qualitative support
Skill, qualifications and interests you need to succeed in this role:
You have the following language skills: native level of German + fluency in English
You preferably have a previous experience of min. 6 months in Technical Support
You have an interest in and willingness to learn and are tech-savvy
You have very good communication skills – both written and oral
You have the ability to operate in high pressure situations
You are a team player, enthusiastic, and a self-starter
You have analytic and problem-solving skills
You are Customer and Quality oriented
Valid Portuguese work permit or EU citizenship required
What's in it for you?
Long-term opportunity
Working hours in rotative shifts depending on the project
A package in line with the market: 1100€ gross / month x 14 months + up to 100€ / month performance bonus + 100€ complexity bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)
If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)
Opportunity to be part of a challenging and fast-paced environment
Possibility to collaborate with some of the biggest brands in the industry
A multicultural and international environment
Fully paid training, professional development, and career evolution
Your Future Company
Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50,000 employees.
In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world's most progressive brands.
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