Technical Support Engineer, Zero Trust FocusedHybrid or Remote
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.
Do you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.
ResponsibilitiesYou will work with customers on technical support issues.Collaborate with the Technical Operations team.Resolve customer inquiries and issues efficiently.Examples of desirable skills, knowledge and experienceYou have previous experience working as part of a team in a customer-facing role.You have experience solving DNS and other networking-related problems.You understand how the Internet works.You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.).You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc.).You have experience working in a support role where you thrived every time you resolved a ticket.You are comfortable communicating through various support channels and always put the customer first.You are a motivated self-starter and always looking to expand your existing skillset.Bonus PointsYou are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin.You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform.You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump).You are familiar with Apache, Nginx, IIS, and other web servers.You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices (Certificates, Zero Trust, least privileged access etc).You have worked with PostgreSQL, MySQL, MS SQL or other database servers.What Makes Cloudflare Special?We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.
Equal Opportunity EmployerCloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.
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