Technical Support Engineer, Zero Trust FocusedHybrid or RemoteAbout UsAt Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code.Available Locations: Lisbon or Remote PortugalDo you love solving complex problems and interacting with people? Are you passionate about helping customers and are a standout colleague? Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This position will allow you to learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies.Examples of Desirable Skills, Knowledge, and ExperienceYou have previous experience working as part of a team in a customer-facing role.You have experience solving DNS and other networking-related problems.You understand how the Internet works.You understand and have previous experience working with Identity and Access Management protocols and technologies (SSO, SAML, OAuth, Federation, SCIM, etc.).You understand and have previous experience supporting and troubleshooting multi-factor mechanisms (TOTP, SMS, FIDO, U2F, WebAuth, EMAIL, Push MFA, etc.).You have experience working in a support role where you thrived every time you resolved a ticket.You are comfortable communicating through various support channels and always put the customer first.You are a motivated self-starter and always looking to expand your existing skillset.Bonus PointsYou are fluent in German, Japanese, French, Spanish, Portuguese, or Mandarin.You are familiar with Cloudflare Zero Trust products (Zero Trust / Access / Gateway / Tunnel, WARP client) and have a site actively using our platform.You have a solid grasp of problem-solving with command line tools (dig / traceroute / curl / tcpdump).You are familiar with Apache, Nginx, IIS, and other web servers.You are committed to gaining a deeper understanding of the following technologies: Zero Trust / Secure Web Gateway policies / Endpoint protections / security best practices.You have worked with PostgreSQL, MySQL, MS SQL or other database servers.What Makes Cloudflare Special?We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.Sound like something you'd like to be a part of? We'd love to hear from you!This position may require access to information protected under U.S. export control laws. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.
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