Technical Support Engineer (Tier 2 - S2L) - Devexperts Career Company Description Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutions worldwide. For clients, our most important quality is our in-depth knowledge of the trading industry.
We specialize in the development of financial software and help financial industry firms grow, adapt, and gain a technological advantage by providing custom software solutions and sharing our FinTech expertise. We are committed to providing an individual approach to each customer, focusing on technical excellence and on delivering the best-in-class software products.
By becoming a part of Devexperts, you'll become a part of a company that fosters self-improvement and actively seeks out-of-the-box ideas. Our teams work together to create the next generation of financial software solutions. We welcome all candidates who believe, as we do, that innovation is grounded in education.
Job Description We are looking for a Technical Support Engineer who will be responsible for ensuring the best service satisfaction to our customers.
We expect the Technical Support Engineer to: Work in a 24/7 support schedule.Monitor financial systems using proprietary monitoring systems.Register and resolve service requests, incidents, and problems.Assist DevOps engineers, developers, and QA engineers.Communicate with client and partner company representatives.Engage in knowledge exchange with fellow colleagues. Qualifications 2+ years' experience in UNIX/Linux (Ubuntu, RHEL will be a plus).Advanced Windows user.Basic knowledge of shell script languages (awk, perl, etc.).Strong analysis, investigation, and troubleshooting skills.Good command of written and spoken English.Additional skills considered an advantage: Understanding of ITIL/DevOps processes and routines.Experience with SQL-like command language.Knowledge of Java programming language.Experience with trading/exchange/risk management software usage.Experience with Atlassian software (JIRA, Confluence, FishEye, etc.).Bachelor's degree in Computer Science or professional secondary education related to network administration.We welcome all candidates who believe, as we do, that innovation is grounded in education. Our teams work together, improving their skills to create the next generation of financial software solutions. Under this philosophy, Devexperts always supports and encourages employees to participate in events, attend trainings, and obtain professional recognition.
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