Location:Oeiras, Lisbon, Portugal
Type:Full-Time
As aTechnical Support Engineer, you will play a key role in ensuring the smooth operation and maintenance of tolling systems by delivering advanced technical support and collaborating with cross-functional teams.
Your Responsibilities Will Include: Advanced Troubleshooting:Diagnose and resolve complex technical issues beyond L1 capabilities.Incident Management:Prioritize and resolve incidents promptly, ensuring effective communication with stakeholders.Escalation Handling:Escalate unresolved issues to L3 teams or specialized support groups when required.Knowledge Sharing:Document solutions and share expertise with L1 teams to enhance overall efficiency.Customer Interaction:Engage with customers to understand their issues, provide updates, and ensure satisfaction.Root Cause Analysis:Investigate and analyze the root cause of issues to prevent recurrence. Key Requirements Technical Skills:Proficiency inLinux OS,Java,web-based applications, andSQL databases.Strong understanding ofnetworking protocols, roadside communication systems, and troubleshooting.Experience in maintaining hardware such as cameras, sensors, and tolling equipment is a plus.Expertise insystem integration, ensuring seamless communication between components.Familiarity withcybersecuritymeasures to protect tolling systems.Ability to analyze tolling system data for trends, issues, and optimization opportunities.Qualifications: Degree inComputer Science,Information Technology, or a related field.Relevant certifications (e.g.,ITIL,CompTIA A+,CCNA) are highly valued.Prior experience in a similar role, ideally within thetransportation or tolling industry.Excellent verbal and written communication skills inPortugueseandEnglish.Join Us!
If you are passionate about development and are looking for an environment where you can grow and make a difference, we want to meet you!
Send your application to ******
Equal Opportunities Statement:
Mootiva is an equal opportunities employer and is committed to diversity and inclusion in the workplace.
We encourage all qualified candidates to apply.
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