Technical Support

SupportOpen-ended contractPorto MissionConfiguration, integration, and testing of components, programs, and application modules;
Diagnosis of incidents in application modules installed at customers;
Ability to autonomously resolve medium complexity requests;
Preparation and validation of documentation for the Knowledge Base;
Collaboration in internal training and support provision to customer users;
Participation and provision of support services to customers, as requested;
Preparation of periodic service delivery reports;
Communicating resolution of requests to the customer;
Traveling to customers, when necessary.
ProfileHigh school diploma (professional technical course) or degree in the field of computer science;
Basic knowledge of DB2 and/or SQL Server;
Basic knowledge of the English language;
Ability to analyze and learn;
Communication and presentation skills;
Good time management skills and sense of responsibility;
Emotional control, flexibility, and adaptability;
Team spirit.
What we also value (optional): ITIL training; Basic knowledge of AS400 and Windows; Basic knowledge of programming and networks; Knowledge of insurance or some Cleva solution or module.

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