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Descrição da Função
We are recruiting a Technical Return Supervisor for Samsung, a multinational company in the Consumer Electronics sector.
Responsabilidades
Support to reduce Returns;
Monitoring and control the cost of technical returns;
Control of lead time and pending returns, which involves contact with the logistics operator;
Contact with the logistic operator and service centers for management of pending return orders;
Supervision of outsourced Returns supporting staff;
Responsibility for the operation of technical inspections at our warehouse;
Execution of reports related to technical returns activity;
Investigation of improper Dealers return charges back when requested;
Hold meetings with our partners and main Customers (Dealers);
Elaboration and updating our Policy and procedures;
Training and transfer Policy and Procedures of the area, to our Service centers;
Interaction and support improvement of administrative processes of technical returns team (Root Cause Analysis);
Monitoring and validation of billing services from our partners;
Contract dealer revision on Dealers agreements;
Whenever necessary support revision of agreements or contracts with our partners;
Support and tests necessary in the case of implementation of new IT platforms of program changes.
Requisitos
Degree in management, or similar, so that can prepare metrics and KPI reports;
Advanced Microsoft Office, in particular Excel;
Fluency in English (mandatory);
Analytical ability.
Localização
Porto Salvo, Portugal
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