Where will you work?CS&Q is responsible for managing and improving every interaction throughout a customer's journey with Schneider. This includes understanding the customer's needs, preferences, and pain points throughout their journey, and then designing, implementing, and monitoring strategies and initiatives to enhance our overall customer experience. It also involves ensuring that products or services meet established standards and customer expectations.This position is crucial for aligning customer experience initiatives with the company's strategic objectives. Collaborating closely with various teams and leaders provides the opportunity to influence decision-making processes that directly impact customer perception and satisfaction. Understanding customer needs and preferences enables advocating for customer-centric solutions that not only enhance the overall customer experience but also drive business growth, customer retention, and long-term loyalty. Additionally, ensuring that products or services meet established standards and customer expectations through processes to identify, address, and prevent issues in order to maintain high quality standards.What will you do?Gathering and analyzing customer feedback and data to identify areas for improvement; Developing and implementing customer-centric processes across various touchpoints; Collaborating with other departments to ensure a consistent and seamless customer experience; Sharing and promoting global customer experience programs within the organization;Measuring and sharing customer satisfaction KPIs with the organization;Driving initiatives to increase customer satisfaction, retention, and value;Implementing corrective actions when issues are identified;Communicating with customers about problems and solutions;Training staff in quality practices;Advocating for the customer within the organization to ensure their needs are prioritized in decision-making.What will you learn?This position will allow you to develop a holistic understanding of customer experience, business, and strategic alignment, while enhancing your interpersonal and professional skills.Communication: Improving communication skills through interactions with diverse teams, leaders, and customers. Strategic Thinking: Learning to align customer experience initiatives with the company's strategic objectives and contribute to decision-making processes. Customer-Centric Mindset: Understanding and advocating for customer needs, preferences, and solutions. Collaboration: Working closely with different teams and leaders to influence customer perception and satisfaction. Business Acumen: Gaining insights into how customer experience impacts business growth, customer retention, and long-term loyalty.Why us?At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.€34.2bn global revenue+12% organic growth135 000+ employees in 100+ countries#1 on the Global 100 World's most sustainable corporationsYou must submit an online application to be considered for any position with us. This position will be posted until filledSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy hereSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.#J-18808-Ljbffr
