Technical Help Desk Support (2)

Location:
Oeiras, Portugal

Security Clearance:
NATO Secret

Reference No:
RFQ 2024-0249 / Oeiras

Skills, knowledge, experience required:
Experience in a help desk or technical support role, preferably with exposure to Learning Management Systems;
Ability to work independently and manage multiple tasks simultaneously;
Demonstrated ability to work collaboratively in a team environment and interact positively with multiple departments.
Desirable:
Proficiency in using diagnostic tools to troubleshoot technical issues;
A strong understanding of cybersecurity practices and protocols, ensuring the safety and privacy of user data;
Knowledge and experience of working with NCI Agency.
Duties/role:
Activating user accounts;
Addressing issues related to locked accounts, password resets, and reactivations;
Resolving system email failures and activating them as required.

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