Technical Field Service Manager

Sobre o nosso cliente Our client is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Products help customers increase safety, productivity and performance and include high-performance labels, signage, security devices, printing systems and software.
Descrição Responsible for all onsite technical support activity such as repairs, service, installations, training, and problem solving.

When in the office, responsible for assisting the solutions or repair team with their day-to-day activities.

The field technical service professional is responsible for follow-up with customers. In case of a conflict or disagreement, he/she needs to involve the sales representative to ensure customer satisfaction.

Responsible for organizing and planning field interventions in an efficient way.

Working with the administrative tools and procedures that are in place.

Contacting suppliers concerning technical issues or product improvements to provide solutions to customers.

During contact with customers, the field technical support professional is responsible for identifying opportunities for sales or service leads.
Perfil ideal Degree in Engineering;

Experience with Thermal Heat Transfer (THE) printing systems is recommended;

Professional experience in Field Services or After Sales;

Understanding and implementation of the Quality and Environmental Objectives and Policy in day-to-day work;

Understanding and implementation of the requirements of the Q&E Management System applicable to the job;

Good knowledge of English.
Vantagens Details about the advantages will be provided during the interview process.

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