Why Join Us?
Step into the dynamic world of search engine technology and empower users through exceptional customer support! We offer a competitive salary package, growth opportunities, and a supportive work environment. If youre a natural problem-solver with a passion for helping others, this role could be perfect for you.
Compensation & Benefits :
Base Salary : 15,400 EUR per year (paid over 14 months)
Complexity Bonus : 1,485EUR per year
Meal Allowance : 7.23EUR /day (1,908.72EUR /year, net)
Transport Allowance : 20EUR /month (240EUR /year)
Total Gross Annual Income : Up to 19,033.72EUR
Performance Bonus : Up to 1,440 EUR /year (120/month)
Health Insurance : Provided from Day 1 (free after 6 months)
Schedule :
Weekdays : 08:00 - 20:00 (Rotational shifts)
Weekends : 08:00 - 17:00 (Rotational weekends)
Days Off : 2 rotational days each week
Key Responsibilities :
Comprehensive Support : Assist users with pre-sales inquiries, general questions, and technical issues via phone, email, chat, and social media .
Tailored Communication : Maintain brand voice and tone across private and public channels, including forums and e-commerce reviews.
Escalation Management : Handle complaints with professionalism, escalating cases as per protocol.
Accurate Documentation : Record customer interactions and relevant details to ensure streamlined support.
Requirements :
Language Proficiency : Native German speaker with professional-level English (B2) .
Customer Support Experience : Prior experience in a tech support or related field is preferred.
Exceptional Communication Skills : Formal speech and strong writing capabilities are essential.
Tech-Savvy : Comfortable with customer support tools and communication platforms.
Problem-Solving Mindset : Empathy, patience, and a knack for resolving customer issues effectively.
Onboarding Details :
Start Date : December 4, 2024
Hiring Process : Application Review
Language Assessment
Client Interviews (1-2 rounds)
Join us in delivering outstanding support to users worldwide. Apply today and make an impact in the tech world!
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